Peppercorn Press's customer service team has compiled a list of the most frequently asked questions by customers. To make answering your question easier, we've broken out our FAQ's by the following:

How to Create an Account

Shipping and Delivery

Account Information and Email Address

Our Website

How to Create an Account

Must I create an account to shop?

At this time, you will need to create an account in order to shop. Creating an account makes it easier for you the next time you shop with us. In addition, when we have special offers, you'll be the first to know. Above all, it's simple – all we need is your name, your email address, and a password. That's it!

Do I need to log in?

You don't have to log in to browse the site and take advantage of the many resources.  However, you will need to log in to make a purchase on the site. If you're registered, we only require a user name and password to log into the site.

How will I know that you've received my order?

We'll email you a confirmation of your order, providing we have an accurate email address. This will include order number and total amount we'll charge. We'll send a subsequent email(s) when your products ship, including tracking information (if available).

How do I know if my items are available or if they're back ordered?

At this time, all of our products are available for immediate download.

What tax rate are you charging me?

If you place your order in Washington state, in which we operate, we're required to charge you local tax on your purchase.

What credit cards do you accept?

We currently process orders via PayPal. They accept Visa, MasterCard, American Express, Discover and bank account information.

Is my credit card information secure?

Yes, paypal encrypts all information sent via the Internet, so that data is transmitted privately and securely. PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing.

When is my credit card charged?

Since our product is downloaded, items are charged to you immediately, which is usually within a few minutes.

Shipping and Delivery

Product delivery of our electronic cook books happens almost immediately.  Since the product is downloaded, as soon as your PayPal transaction is complete you will be redirected back to the site.  In just a few short moments, you will receive an email that contains all necessary links in order to download your cookbooks.  You will be able to access the download for 24 hours, and can download it 3 times.  If you have any trouble accessing the link, or are unable to download the file within 24 hours, contact customer service and they will re-issue your download access. 

Account Information and Email Address

How do I remove my name from your e-mailing list?

Just let us know and we'll take the necessary steps. Simply email us your name and address exactly as it appears on your mailing label. Please allow three months for your request to be processed. If you are receiving duplicate catalogs, please indicate which name(s) and address(es) you would like removed from our list.

How do I change email address or password?

Please log in to your account using the login form on the left side of any page.  Once you are logged in, click on the "Your Details" link and change the details you wish.

What do I do if I forgot my password?

If you forget your password information, just click on "Forgot your Password?" in the Log In area on the left of any page – or click here. Enter your email address into the box provided and click "Submit." A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. If you don’t remember the email address associated with your membership, contact us at Customer Service.

What do I do if I forgot my username?

If you forget your username, just click on "Forgot your Username?" in the Log In area on the left of any page – or click here. Enter your email address into the box provided and click "Submit." Your username will be sent automatically (and confidentially) to that address. If you don’t remember the email address associated with your membership, contact us at Customer Service.

Will you share my email address with others?

No.

Will you share my address with others?

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Peppercorn Press. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.



Please let us know if you'd prefer us not to. Please contact us with your name and address, and we'll take the necessary steps to ensure your name is not shared. Customer privacy is important to us. Click here for the details about our privacy and security policies.

Our Website

Are all of your products available online?

Right now, we only represent a select group of items online. We will keep adding items in the future, so please come back and visit us again!

How do I order offline?

At this time, we only accept online orders.

What if I have questions about your products?

Peppercorn Press not only provides continuous FREE Customer Service to those who have purchased our Recipe Collections, but we are also here to help before you buy. If you have any questions regarding our Recipe Collections, don't hesitate to contact us.